There really is nothing worse than having to deal with customers who complain about the fact that you called them. It doesn’t matter to them the lengths you went to in order to ensure that your data was compliant or that they had opted in for the call. All they care about is that you called them and that they didn’t want you to.
Whether you’re dealing with someone who is polite and just wants to be removed from your call list or your dealing with someone who is screaming down the phone at you and calling you every bad word under the sun, dealing with complaints is probably the worst part of everyone’s job.
With that in mind we have created an automated system that is fully compliant but will deal with your customer complaints for you in a quick and efficient manner. With Unsubscribe Direct all you would have to do in response to a customer complaint is give them a number to call and just like that the complaint is dealt with and you are free to get on with more profitable work.
Using this service can save you or possibly your agents a great deal of time and wasted effort on dealing with complaints when that time would be better put to use on picking up the phone and making another outbound call. It will also help reduce work related stress and possibly even increase job satisfaction as one of the main obstacles to enjoying work has been taken away.
Unsubscribe Direct is a structured, consistent and custom recorded complaints line that is easy for anyone to use. By calling the supplied number your customers will simply get the chance to opt out of receiving calls again without ever having to bother you or your employees. Unsubscribe Direct even offers useful information to callers such as information on the TPS which will help reduce the number of escalated complaints in the future.
Most importantly though, Unsubscribe Direct meets all of your compliance obligations so there really aren’t any drawbacks to using the system.
For more information on Unsubscribe Direct or to take advantage of this great service then call us on 0844 884 3018 or visit the website at www.unsubscribedirect.co.uk.
For any existing Unsubscribe Direct users or anyone interested in the product, then you may also be interested in our brand new sister product called Boomerang.
A boomerang call is an inbound call that is made to your company as a result of someone having missed a call from you or one of your agents. Boomerang offers a way to deal with these calls in a quick and professional manner that will effectively filter out the negative calls and only forward potentially profitable calls on to your business.
When a boomerang call comes in our system will play the caller a recorded message giving them the reason they were called by your company. It will then offer them the choice to either speak with an agent if they are interested in what you were calling them about or give them the choice to unsubscribe themselves from your database.
As with Unsubscribe Direct, Boomerang meets all current compliance obligations and is therefore the perfect way to manage your boomerang calls.
Boomerang is a brand new service that has only just been developed. To take advantage of this service before we have even fully launched it then call us today on 0844 884 3018.